Our Telescope Repair Program
One of Emmat's key areas of its repair program is Rigid Endoscope repairs. Our telescope business is highly respected.
Telescopes require expensive parts to repair, and these, along with the necessary repair knowledge are not always available from all repair companies. Since these Telescopes are a substantial NHS and private sector investment, it is important that only Qualified Optical engineers be allowed to work on them.
We at Emmat have the highest qualified Optical Engineers working on our repair Telescopes who incidentally have learned their craft working within the Optical industry for many, many years. We only use top grade German replacements optics. We log all makes, serial numbers and components used, and provide a Technical report of the Repair. Most repairs are standard. However approximately two out of every 10/15 Scope can require retubing or refibering, following a "Shaver "injury to the distal tip or a diathermy coupling burn. We always pre notify these repairs with a quote.
We also will offer a very competitive Replacement compatible scope if required with a trade in allowance.
We currently repair some 2500 NHS and private healthcare telescopes returning them to a very high standard.
Below are our Q/A we provide to reassure our customers as these are the most commonly asked questions.
We provide this to reassure our customers to the handling & repairing of there out of warranty telescopes, as a consequence this extends the life of the scopes for a modest repair cost.
| Review Process Questions | Emmat Response |
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Parts Are Original Manufactures parts used when replacing any defective part of the Scopes
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All scope parts comply with specifications and design structure of the endoscope.No Major manufacturer supplies parts to third party service companies. The parts used, however, come from specialist lens manufacturers who, to a significant degree,supply endoscope manufacturers with optical components. The components that we source have been in service for up to 15 years with no adverse incident reported. These components are also supplied on a worldwide basis to endoscope repair facilities. |
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Quality Systems in Place Does Emmat Medical work to a recognised Quality System i.e. ISO |
Yes throughout its repair process's ISO 9001:2000 CERT NO GB4674 QMS |
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Turnround What is the average scope repair turnround time |
Normally 7 working Days. |
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Feedback Meetings with Users Does the above take place |
Within our ISO Procedure we audit ,verifiable 2 to3 times a year |
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Warranty What is the repair warranty period |
6 Months If the fault is unrelated to the previous repair then the warranty is void, baring in mind we fully track and document all scopes from all hospitals we repair. |
| Is there a Service Level Agreement (SLA) with all Trusts supplied with a repair service from Emmat | Yes |
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Training of Personnel Repairing Scopes Do training records exist for personnel repairing rigid scopes |
Yes |
| Transportation of Scopes (packing
etc) Are scopes received for repair from Trusts packed/protected appropriately |
In the main there is adequate protection; However some fine Telescopes do not always come adequately protected. If you spend approx 2K for an item its good practise to provide adequate containers for the item |
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Fogging/Cloudy issues (what causes these problems)please give potential causes from the repairer's point of view |
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The range of repairs is considerable for both telescopes and Instruments.
Telescopes included in the program are:
- Cystoscopes
- Laparoscopes
- Uretheroscopes
- Bronchoscopes
- Arthroscopes
- Mini Scopes
- Hysteroscopes
We offer:
- Standard repair
- Re-builds
- Re-fibering
- Re- tubing
- Shaver Damage
- Electro hits
Repairs are available on all major brands